Reclaim your time, space and peace with The House Cleaning Company
From the young age of 17, Melissa has been making a difference to families lives through cleaning. Her first job was at Ronald McDonald House® in Auckland, a “home-away-from-home” for families to retreat after a day spent in hospital. Melissa was later promoted to head housekeeper and team leader. The job was rewarding but demanding – it often meant working late nights and weekends. It was while she was on maternity leave with her youngest that Melissa made the leap to self-employment to work more family-friendly hours.
With some encouragement from her husband and great feedback from her clients – she wasn’t sure about being a business owner at first – Melissa moved from sole trader to business owner of The House Cleaning Company in 2023.
Her reputation as a reliable cleaner flourished through word of mouth. Melissa’s auntie jumped on board, she got her systems set up, and she’s now running a highly successful company helping West Auckland families – and, soon, businesses too.
For Melissa, it’s always been so much more than cleaning.
Melissa’s time at Ronald McDonald House® was meaningful because she could help provide a clean, comfortable and healthy space for families going through a stressful and vulnerable time.
Melissa says it’s the sense of relief families get from having a regular cleaner they can trust which makes cleaning such a beautiful service.
“It’s a relief coming home knowing you don’t have to worry. You can just relax and be with your family. It’s about giving you your time back.”
What business was like before working with Two Sparrows.
Although Melissa’s business grew through word of mouth, she was experiencing a major booking barrier: she wasn’t receiving enquiries from her website.
“I wasn’t getting any enquiries, phone calls, emails, nothing,” Melissa explains.
At one point, she assumed people had lost interest. But at the time her website was dark and unwelcoming, and the messaging was off. Search engine optimisation was non-existent. It didn’t reflect Melissa’s passion, personality, skill – or the value she brings.
This led Melissa to connect with Two Sparrows – and Katrina Pace at Collected Copy – to work on her website.
The results: the website ‘helps tremendously’.
Melissa has seen a sharp increase in bookings and enquiries. Where she used to have one or two bookings a day, she now has three or four.
She puts that down to, “How the website looks, how it talks to my customers and it’s easy to navigate. The information’s there and it’s clear. I think it helps tremendously.”
Melissa is also seeing great results with her Google rankings. She now appears as one of the top sites on Google for her chosen keywords.
Continuing the clean theme, her new website has a light digital footprint (it emits minimal carbon) making it cleaner page-by-page than 83% – 91% of pages tested worldwide. (Based on calculations by the website carbon calculator tool: websitecarbon.com)
Supporting families in West Auckland.
The House Cleaning Company is now officially a husband-and-wife team. Together they provide cleaning for clients in West Auckland including: Huapai, Kumeū, Whenuapai, Hobsonville, Massey, Muriwai, Swanson, Rānui and Riverhead.
You can choose from a quick refresh; a standard, premium or deep clean package; a move out or move in clean, and several add-ons.
Depending on your budget and why you need a cleaner, The House Cleaning Company can do anything from a light clean for your kitchen or bathroom to a deep clean which leaves no corner untouched. Don’t we all want someone else to take care of those jobs we keep putting off – like removing cobwebs, dusting skirting boards and cleaning windows?
If you’re not sure what you’re after, there’s a handy space on Melissa’s refreshed website which allows you to compare her cleaning packages.
What’s next for Melissa?
A year on from the launch of her new website, Melissa’s business continues to grow, allowing her to support even more families to reclaim their time, reduce their stress and live in a space that brings them peace.
Melissa now has several weekly clients. She’s taking move-out cleaning bookings up to November. And she secured her first commercial contract beginning next year.
Commercial cleaning is an area Melissa’s expanding into. She’s also keen to have enough work to hire a permanent part-timer or two (while keeping true to her small family-focused ethos) so she can step back from the tools in a few years.
With more traction, she will be in a position to hire someone and focus her time on the business. This will mean she can be flexible with her hours and spend extra time with her husband and children.
Melissa loves her new website and is confident it will support her ambitions of growing her cleaning business.
How to connect with The House Cleaning Company.
You can contact Melissa for a free quote here. You can also phone 022 584 1062 or email:
Two Sparrows worked with The House Cleaning Company to design, build and host their new website.